Contact Customer Service
We're Here to Help!
Have a question about your Anderson Teak order or product? Our Customer Service Team is here to assist you before, during, and after your purchase.
Whether you need information about an order, delivery, product, replacement part, assembly, warranty, or another service-related matter, please contact us and our team will help guide you through the next steps.
What Can Customer Service Help With?
Our Customer Service Team can assist you with:
Order Status & Tracking – Questions regarding order confirmation, processing, shipping, tracking, and delivery.
Product Questions – Information about dimensions, materials, finishes, cushions, care, maintenance, and product compatibility.
Product Issues – Assistance with damaged, defective, missing, or incorrect products and components.
Shipping Damage – Help with products that may have been damaged during transportation or delivery.
Replacement Parts – Assistance identifying and obtaining available hardware or replacement components.
Assembly Assistance – Help with assembly instructions, hardware, or questions during installation.
Warranty Assistance – Information and assistance regarding eligible warranty claims.
Returns & Exchanges – Guidance regarding our return and exchange policies and procedures.
Cushions & Covers – Questions about replacement cushions, custom cushions, pillows, and furniture covers.
General Assistance – Any other questions related to your Anderson Teak purchase.
Before Contacting Us
To help us assist you as quickly as possible, please have the following information available:
Order number or invoice number
Product name and SKU, if available
Your name, email address, and phone number
A brief description of your question or issue
For product issues or shipping damage, please also provide clear photos of the entire product, close-up photos of the affected area, and photos of the packaging or shipping carton when applicable.
Providing complete information with your initial request can significantly reduce the time needed to evaluate and resolve your case.
Purchased From an Anderson Teak Dealer or Reseller?
If you purchased your Anderson Teak product through an authorized dealer, reseller, designer, retailer, or online marketplace, please contact the original seller first.
Your seller has your original transaction and payment information and may need to initiate a service, return, shipping, or warranty request with Anderson Teak on your behalf.
For Shipping Damage
If your shipment arrives with visible damage, please inspect the merchandise before accepting delivery whenever possible and note any visible damage on the carrier's delivery receipt or Bill of Lading (BOL).
Take photographs of the packaging, shipping label, damaged carton, and affected product before disposing of any packaging materials. This documentation can be important when processing a freight claim.
How to Contact Us:
Anderson Teak Customer Service
Monday–Friday: 09:00 -17:00
Saturday: by appointment only
Sunday : Closed
Phone: 888.775.8325 (TEAK)
Email: cs@andersonteak.com
We're Here to Help!
Have a question about your Anderson Teak order or product? Our Customer Service Team is here to assist you before, during, and after your purchase.
Whether you need information about an order, delivery, product, replacement part, assembly, warranty, or another service-related matter, please contact us and our team will help guide you through the next steps.
What Can Customer Service Help With?
Our Customer Service Team can assist you with:
Order Status & Tracking – Questions regarding order confirmation, processing, shipping, tracking, and delivery.
Product Questions – Information about dimensions, materials, finishes, cushions, care, maintenance, and product compatibility.
Product Issues – Assistance with damaged, defective, missing, or incorrect products and components.
Shipping Damage – Help with products that may have been damaged during transportation or delivery.
Replacement Parts – Assistance identifying and obtaining available hardware or replacement components.
Assembly Assistance – Help with assembly instructions, hardware, or questions during installation.
Warranty Assistance – Information and assistance regarding eligible warranty claims.
Returns & Exchanges – Guidance regarding our return and exchange policies and procedures.
Cushions & Covers – Questions about replacement cushions, custom cushions, pillows, and furniture covers.
General Assistance – Any other questions related to your Anderson Teak purchase.
Before Contacting Us
To help us assist you as quickly as possible, please have the following information available:
Order number or invoice number
Product name and SKU, if available
Your name, email address, and phone number
A brief description of your question or issue
For product issues or shipping damage, please also provide clear photos of the entire product, close-up photos of the affected area, and photos of the packaging or shipping carton when applicable.
Providing complete information with your initial request can significantly reduce the time needed to evaluate and resolve your case.
Purchased From an Anderson Teak Dealer or Reseller?
If you purchased your Anderson Teak product through an authorized dealer, reseller, designer, retailer, or online marketplace, please contact the original seller first.
Your seller has your original transaction and payment information and may need to initiate a service, return, shipping, or warranty request with Anderson Teak on your behalf.
For Shipping Damage
If your shipment arrives with visible damage, please inspect the merchandise before accepting delivery whenever possible and note any visible damage on the carrier's delivery receipt or Bill of Lading (BOL).
Take photographs of the packaging, shipping label, damaged carton, and affected product before disposing of any packaging materials. This documentation can be important when processing a freight claim.
How to Contact Us:
Anderson Teak Customer Service
Monday–Friday: 09:00 -17:00
Saturday: by appointment only
Sunday : Closed
Phone: 888.775.8325 (TEAK)
Email: cs@andersonteak.com