Product Issue

We’re here to help. If you experience an issue with an Anderson Teak product purchased directly from us, please contact our Customer Service Team so we can review the issue and assist you with the appropriate solution.

To help us process your request quickly, please provide your order number, product name or SKU, a brief description of the issue, and clear photos showing the product and affected area. For shipping-related damage, please also include photos of the packaging whenever possible.

Once we receive the information, our team will review your request and contact you regarding the next steps. Depending on the nature of the issue, we may provide troubleshooting assistance, replacement parts, repair recommendations, or other solutions in accordance with our applicable warranty and policies.

If your Anderson Teak product was purchased through an authorized dealer, reseller, or online marketplace, please contact the seller where the original purchase was made first, as they may need to initiate the claim on your behalf.

Need assistance? Contact Anderson Teak Customer Service and we’ll be happy to help.