Return & Exchange Policy
At Anderson Teak, we take pride in the quality of our products and strive to ensure every customer is completely satisfied with their purchase. If you need to return or exchange an item, please review the following policy.
Return Merchandise Authorization (RMA)
All returns and exchanges require a Return Merchandise Authorization (RMA) Number issued by Anderson Teak before merchandise is returned.
Returns received without an authorized RMA number may be refused.
Return Eligibility
To qualify for a return:
• Merchandise must be returned within 30 days of the original delivery date.
• Products must be new, unused, unassembled, and in their original condition.
• All original packaging, hardware, accessories, instruction manuals, and components must be included.
• Products must be returned in the original Anderson Teak cartons. Please do not write directly on the original packaging.
• Products that have been stained, painted, modified, refinished, or altered in any way are not eligible for return.
Approved returns are subject to:
• 15% Restocking Fee
• Original shipping charges are non-refundable
• Customer is responsible for return freight charges unless otherwise approved by Anderson Teak.
Exchange Policy
If you receive merchandise that is defective, damaged due to manufacturing, or shipped incorrectly by Anderson Teak, we will gladly exchange the product after reviewing your claim.
To qualify for an exchange:
• Claims must be submitted within 7 calendar days of delivery.
• Clear photographs showing the damage or defect are required.
• Merchandise must remain in its original packaging whenever possible.
• Anderson Teak reserves the right to inspect, repair, replace, or exchange the merchandise at its sole discretion.
Exchanges are available only for:
• Manufacturing defects
• Incorrect items shipped
• Missing parts
• Approved warranty-related issues
Exchanges are not available for:
• Used merchandise
• Previously assembled products
• Products that have been modified, painted, stained, or refinished
• Normal weathering of teak wood
• Damage resulting from improper installation, misuse, neglect, accidents, or improper maintenance
Defective Merchandise & Missing Parts
Claims for:
• Manufacturing defects
• Missing parts
• Incorrect shipments
must be reported within 7 days of delivery.
Please email:
orders@andersonteak.com
Include:
• Original Invoice Number
• Customer Name
• Product SKU
• Description of the issue
• Clear photographs of the merchandise, packaging, shipping labels, and any damaged areas
Claims submitted after 7 days may not be eligible for replacement or service.
Shipping Damage
If merchandise arrives damaged during transit:
• Inspect all cartons before signing the delivery receipt.
• Note any visible damage on the carrier's delivery receipt.
• Request the carrier's driver to acknowledge the damage.
• Report the damage immediately to both the carrier and Anderson Teak.
Shipping damage claims that are signed "Received in Good Condition" may limit the ability to recover damages from the carrier.
Return Shipping
All approved returns must:
• Be freight prepaid.
• Clearly display the assigned RMA Number.
• Include a copy of the original invoice or order confirmation.
Returns that arrive freight collect or COD will not be accepted.
Cushion Orders
Because cushions are custom-made and produced to customer specifications:
• All cushion sales are final.
• No returns.
• No refunds.
• Exchanges or store credit may be offered only if Anderson Teak determines the cushion has a manufacturing defect.
Refund Policy
Approved refunds will be issued after returned merchandise has been received and inspected.
Refunds will be processed:
Less original shipping charges
Less applicable restocking fees
Using the original method of payment whenever possible.
Cash refunds are not available.
Non-Returnable Items
The following items are not eligible for return or exchange:
• Used merchandise
• Assembled products
• Display models
• Clearance or Final Sale items
• Custom-made furniture
• Special order products
• Custom cushions
• Products modified after delivery
Right to Refuse Returns
Anderson Teak reserves the right to refuse any return or exchange that does not comply with this policy.
Reseller Policy
The Return Merchandise Authorization (RMA) Policy is intended primarily for authorized Anderson Teak dealers, distributors, and resellers. Retail customer returns may be subject to separate terms based on the place of purchase.
Contact Us
For Return Merchandise Authorization (RMA) requests or questions:
Anderson Teak
📧 orders@andersonteak.com
Disclaimer:
• Return Window: Specify that the 30-day period begins on the delivery date, not the purchase date.
• Inspection Period: State that all returns are inspected before a refund, exchange, or credit is issued.
• Natural Teak Disclaimer: Clarify that color variation, wood grain differences, knots, and the natural weathering of teak to a silver-gray patina are normal characteristics and are not defects.
• Commercial Orders: State that custom, contract, hospitality, or bulk commercial orders are non-returnable unless there is a verified manufacturing defect.
• Replacement Parts: If only a part is damaged or missing, Anderson Teak may replace the part rather than the entire product, when appropriate.
At Anderson Teak, we take pride in the quality of our products and strive to ensure every customer is completely satisfied with their purchase. If you need to return or exchange an item, please review the following policy.
Return Merchandise Authorization (RMA)
All returns and exchanges require a Return Merchandise Authorization (RMA) Number issued by Anderson Teak before merchandise is returned.
Returns received without an authorized RMA number may be refused.
Return Eligibility
To qualify for a return:
• Merchandise must be returned within 30 days of the original delivery date.
• Products must be new, unused, unassembled, and in their original condition.
• All original packaging, hardware, accessories, instruction manuals, and components must be included.
• Products must be returned in the original Anderson Teak cartons. Please do not write directly on the original packaging.
• Products that have been stained, painted, modified, refinished, or altered in any way are not eligible for return.
Approved returns are subject to:
• 15% Restocking Fee
• Original shipping charges are non-refundable
• Customer is responsible for return freight charges unless otherwise approved by Anderson Teak.
Exchange Policy
If you receive merchandise that is defective, damaged due to manufacturing, or shipped incorrectly by Anderson Teak, we will gladly exchange the product after reviewing your claim.
To qualify for an exchange:
• Claims must be submitted within 7 calendar days of delivery.
• Clear photographs showing the damage or defect are required.
• Merchandise must remain in its original packaging whenever possible.
• Anderson Teak reserves the right to inspect, repair, replace, or exchange the merchandise at its sole discretion.
Exchanges are available only for:
• Manufacturing defects
• Incorrect items shipped
• Missing parts
• Approved warranty-related issues
Exchanges are not available for:
• Used merchandise
• Previously assembled products
• Products that have been modified, painted, stained, or refinished
• Normal weathering of teak wood
• Damage resulting from improper installation, misuse, neglect, accidents, or improper maintenance
Defective Merchandise & Missing Parts
Claims for:
• Manufacturing defects
• Missing parts
• Incorrect shipments
must be reported within 7 days of delivery.
Please email:
orders@andersonteak.com
Include:
• Original Invoice Number
• Customer Name
• Product SKU
• Description of the issue
• Clear photographs of the merchandise, packaging, shipping labels, and any damaged areas
Claims submitted after 7 days may not be eligible for replacement or service.
Shipping Damage
If merchandise arrives damaged during transit:
• Inspect all cartons before signing the delivery receipt.
• Note any visible damage on the carrier's delivery receipt.
• Request the carrier's driver to acknowledge the damage.
• Report the damage immediately to both the carrier and Anderson Teak.
Shipping damage claims that are signed "Received in Good Condition" may limit the ability to recover damages from the carrier.
Return Shipping
All approved returns must:
• Be freight prepaid.
• Clearly display the assigned RMA Number.
• Include a copy of the original invoice or order confirmation.
Returns that arrive freight collect or COD will not be accepted.
Cushion Orders
Because cushions are custom-made and produced to customer specifications:
• All cushion sales are final.
• No returns.
• No refunds.
• Exchanges or store credit may be offered only if Anderson Teak determines the cushion has a manufacturing defect.
Refund Policy
Approved refunds will be issued after returned merchandise has been received and inspected.
Refunds will be processed:
Less original shipping charges
Less applicable restocking fees
Using the original method of payment whenever possible.
Cash refunds are not available.
Non-Returnable Items
The following items are not eligible for return or exchange:
• Used merchandise
• Assembled products
• Display models
• Clearance or Final Sale items
• Custom-made furniture
• Special order products
• Custom cushions
• Products modified after delivery
Right to Refuse Returns
Anderson Teak reserves the right to refuse any return or exchange that does not comply with this policy.
Reseller Policy
The Return Merchandise Authorization (RMA) Policy is intended primarily for authorized Anderson Teak dealers, distributors, and resellers. Retail customer returns may be subject to separate terms based on the place of purchase.
Contact Us
For Return Merchandise Authorization (RMA) requests or questions:
Anderson Teak
📧 orders@andersonteak.com
Disclaimer:
• Return Window: Specify that the 30-day period begins on the delivery date, not the purchase date.
• Inspection Period: State that all returns are inspected before a refund, exchange, or credit is issued.
• Natural Teak Disclaimer: Clarify that color variation, wood grain differences, knots, and the natural weathering of teak to a silver-gray patina are normal characteristics and are not defects.
• Commercial Orders: State that custom, contract, hospitality, or bulk commercial orders are non-returnable unless there is a verified manufacturing defect.
• Replacement Parts: If only a part is damaged or missing, Anderson Teak may replace the part rather than the entire product, when appropriate.