Shipping Policy
At Anderson Teak, we are committed to delivering your furniture safely, efficiently, and with the highest level of care. Whether you're purchasing a single item or furnishing an entire hospitality project, our experienced logistics team works to ensure your order arrives in excellent condition.
Order Processing
• In-stock orders are typically processed within 1–3 business days after payment confirmation.
• Custom furniture, custom cushions, and special orders require additional production time.
• Orders are processed Monday through Friday, excluding holidays.
Shipping Methods
Depending on the size and destination of your order, we ship using:
• Small Parcel (UPS, FedEx, or similar carriers)
• Less-Than-Truckload (LTL) Freight
• Full Truckload (FTL)
• Full Container Load (FCL) for international and project orders
• Direct factory shipments for qualifying commercial and bulk orders
Our logistics team selects the most appropriate carrier to provide the best combination of service, transit time, and value.
Shipping Rates
Shipping charges are calculated based on:
• Destination
• Product dimensions and weight
• Shipping method
• Residential or commercial delivery
• Special delivery requirements
Shipping costs are calculated during the quotation or checkout process and are not included unless specifically stated.
Delivery Appointments
Large furniture shipments are generally delivered by appointment.
The carrier will contact you to schedule a convenient delivery date and time.
Please ensure someone is available to receive and inspect the shipment upon delivery.
Shipping Damage
Although every shipment is carefully inspected before leaving our warehouse, damage may occasionally occur during transit.
If your shipment arrives with visible damage:
1. Inspect the shipment before signing.
2. Note any damage on the delivery receipt.
3. Take photographs of the packaging and damaged product.
4. Contact Anderson Teak Customer Service within 48 hours of delivery.
Prompt reporting helps us resolve shipping claims as quickly as possible.
Order Tracking
Once your order ships, tracking information will be provided whenever available.
LTL freight shipments may include a tracking number or carrier reference number depending on the shipping provider.
Customer Pickup
Customers may arrange pickup from our warehouse by appointment.
Please contact Customer Service before arrival to schedule your pickup.
Using Your Own Carrier
Trade customers may use their own UPS, FedEx, freight carrier, or logistics company.
Upon request, Anderson Teak can provide package dimensions, pallet sizes, and shipment details to assist with transportation arrangements.
International Shipping
Anderson Teak ships worldwide.
We offer:
• Canada
• Mexico
• Caribbean
• International commercial projects
• Direct factory container shipments for qualified orders
International shipping costs, customs duties, taxes, brokerage fees, and import requirements vary by destination and are the responsibility of the customer unless otherwise agreed. Anderson Teak can also ship bulk orders directly from our overseas manufacturing facilities when it is the most efficient option.
Shipping Delays
Estimated delivery dates are provided as a guideline only.
Delivery times may be affected by:
• Weather conditions
• Carrier delays
• Customs clearance
• Production schedules
• Force majeure events
While we strive to meet all estimated delivery dates, Anderson Teak cannot guarantee delivery times once an order has been released to the carrier.
Questions?
If you have any questions regarding shipping, freight options, international delivery, or tracking your order, please contact our Customer Service team. We'll be happy to help you choose the shipping solution that best fits your needs.
Order Processing
• In-stock orders are typically processed within 1–3 business days after payment confirmation.
• Custom furniture, custom cushions, and special orders require additional production time.
• Orders are processed Monday through Friday, excluding holidays.
Shipping Methods
Depending on the size and destination of your order, we ship using:
• Small Parcel (UPS, FedEx, or similar carriers)
• Less-Than-Truckload (LTL) Freight
• Full Truckload (FTL)
• Full Container Load (FCL) for international and project orders
• Direct factory shipments for qualifying commercial and bulk orders
Our logistics team selects the most appropriate carrier to provide the best combination of service, transit time, and value.
Shipping Rates
Shipping charges are calculated based on:
• Destination
• Product dimensions and weight
• Shipping method
• Residential or commercial delivery
• Special delivery requirements
Shipping costs are calculated during the quotation or checkout process and are not included unless specifically stated.
Delivery Appointments
Large furniture shipments are generally delivered by appointment.
The carrier will contact you to schedule a convenient delivery date and time.
Please ensure someone is available to receive and inspect the shipment upon delivery.
Shipping Damage
Although every shipment is carefully inspected before leaving our warehouse, damage may occasionally occur during transit.
If your shipment arrives with visible damage:
1. Inspect the shipment before signing.
2. Note any damage on the delivery receipt.
3. Take photographs of the packaging and damaged product.
4. Contact Anderson Teak Customer Service within 48 hours of delivery.
Prompt reporting helps us resolve shipping claims as quickly as possible.
Order Tracking
Once your order ships, tracking information will be provided whenever available.
LTL freight shipments may include a tracking number or carrier reference number depending on the shipping provider.
Customer Pickup
Customers may arrange pickup from our warehouse by appointment.
Please contact Customer Service before arrival to schedule your pickup.
Using Your Own Carrier
Trade customers may use their own UPS, FedEx, freight carrier, or logistics company.
Upon request, Anderson Teak can provide package dimensions, pallet sizes, and shipment details to assist with transportation arrangements.
International Shipping
Anderson Teak ships worldwide.
We offer:
• Canada
• Mexico
• Caribbean
• International commercial projects
• Direct factory container shipments for qualified orders
International shipping costs, customs duties, taxes, brokerage fees, and import requirements vary by destination and are the responsibility of the customer unless otherwise agreed. Anderson Teak can also ship bulk orders directly from our overseas manufacturing facilities when it is the most efficient option.
Shipping Delays
Estimated delivery dates are provided as a guideline only.
Delivery times may be affected by:
• Weather conditions
• Carrier delays
• Customs clearance
• Production schedules
• Force majeure events
While we strive to meet all estimated delivery dates, Anderson Teak cannot guarantee delivery times once an order has been released to the carrier.
Questions?
If you have any questions regarding shipping, freight options, international delivery, or tracking your order, please contact our Customer Service team. We'll be happy to help you choose the shipping solution that best fits your needs.