FAQ | Anderson Member

Frequently Asked Questions

All About Anderson Teak

1. What is Anderson Teak?

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Anderson Teak is a premium furniture company specializing in high-quality teak outdoor furniture and complementary indoor and outdoor furnishings for residential and commercial applications.

2. How long has Anderson Teak been in business?

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Anderson Teak has been serving customers since 2002, bringing decades of experience in furniture design, manufacturing, importing, distribution, and customer service.

3. What products does Anderson Teak sell?

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Anderson Teak offers dining chairs and tables, benches, deep seating, modular furniture, sun loungers, folding and stacking furniture, bar furniture, swings, cabanas, daybeds, planters, cushions, covers, accessories, and complete outdoor furniture sets.

4. What makes Anderson Teak different from other outdoor furniture companies?

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Anderson Teak combines premium materials, furniture design expertise, manufacturing relationships, quality control, U.S. inventory and distribution, and after-sales support under one established brand.

5. Why should I buy furniture from Anderson Teak?

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Customers choose Anderson Teak for premium materials, quality craftsmanship, timeless designs, outdoor durability, extensive product selection, and dependable customer support.

6. What grade of teak does Anderson Teak use?

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Anderson Teak primarily uses premium A-Grade solid teak (Tectona grandis) for its teak furniture, selected for its strength, density, natural oils, and outdoor durability.

7. Where does Anderson Teak's teak come from?

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Anderson Teak furniture is manufactured using Indonesian teak sourced through legal and responsibly managed sources, including teak verified through Indonesia's SVLK timber-legality system.

8. Where is Anderson Teak furniture manufactured?

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Much of Anderson Teak's teak furniture is manufactured in Indonesia, a country with a long tradition of teak cultivation and furniture craftsmanship, with quality control throughout the production process.

9. Is Anderson Teak furniture suitable for year-round outdoor use?

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Yes. Teak's natural oils and dense grain make it exceptionally well suited for outdoor environments. Untreated teak will naturally weather from honey-golden brown to an elegant silver-gray patina.

10. Does Anderson Teak offer cushions and furniture covers?

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Yes. Anderson Teak offers replacement cushions, pillows, and furniture covers, including outdoor fabric options for many furniture collections.

11. Does Anderson Teak make custom cushions?

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Yes. Anderson Teak provides in-house custom cushion services to accommodate homeowners, designers, resellers, hospitality clients, and projects requiring cushions made to specific dimensions and specifications.

12. Does Anderson Teak offer commercial and hospitality furniture?

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Yes. Anderson Teak serves hotels, resorts, restaurants, designers, architects, country clubs, multifamily properties, and other commercial and hospitality projects, including custom project requirements.

13. Can Anderson Teak manufacture custom furniture?

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Yes. Through its custom and contract capabilities, Anderson Teak can work with designers and commercial clients to develop furniture based on project requirements, drawings, dimensions, materials, finishes, and other specifications.

14. Does Anderson Teak offer a warranty and after-sales support?

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Yes. Anderson Teak provides warranty coverage according to the applicable product and usage terms, along with customer service for product questions, replacement parts, assembly assistance, product issues, and other after-sales needs.

15. Does Anderson Teak work with dealers, designers, and dropship resellers?

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Yes. Anderson Teak works with furniture dealers, online retailers, designers, architects, hospitality professionals, and dropship partners, providing access to products, images, specifications, inventory information, and other sales resources.

Common Questions

How to Order?

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You can order Anderson Teak products in different ways depending on whether you are a retail customer or a trade customer.

For Retail Customers: Anderson Teak sells through its network of Authorized Dealers and does not sell directly to the general public. You can locate an authorized dealer through the company's website.
For Trade Customers: If you are a:
• Furniture Store
• Online Dealer / Dropshipper
• Designer or Architect
• Contractor or Landscaper
• Importer • Hospitality Buyer
• Project Manager
You can purchase directly from Anderson Teak by applying for a trade account. After approval, you'll receive access to wholesale pricing, inventory, and online ordering.

Five Ways to Order:
• Call: 1-888-775-TEAK (8325)
• Fax: 1-818-775-9051
• Visit in person by appointment only.
• Email your inquiry or purchase order to orders@andersonteak.com.
• Order online through the member portal if you already have an approved account.

Wholesale & Project Orders Anderson Teak offers:
• Quantity discounts
• Trade pricing for designers and architects
• Hospitality pricing for hotels, resorts, restaurants, schools, and commercial projects
• Custom furniture manufacturing
• International shipping and direct factory container shipments for larger orders.
• Dropship Program Qualified online retailers can join the Anderson Teak Dropship Program.
We offer:
- No inventory required
- No minimum order quantity
- No drop ship fees
- Professional product images and marketing materials
- Direct shipping to your customers
- Access to wholesale pricing after approval.

Are there any minimum order quantities? What about sales tax or shipping?

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There are no minimum order quantities when ordering direct with Anderson Teak and no sales tax with proof of valid resale certificate. Shipping cost, however, is not included and will be borne by storefront after calculating the cost from our location Canoga Park, CA.

How much is the shipping for Small Parcel or LTL Trucking? Are we allowed to use our own shipping?

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The shipping cost for Small Parcel or LTL Trucking will vary and is calculated once your final order has been confirmed. We do allow storefront to use their own shipping methods from Small Parcel to LTL Trucking after providing box and pallet size dimensions to storefront. At Anderson Teak, our quotation process always compares the rates of multiple carriers to your destination to find the best value option for our clients.

Can I Order Fabric and/or Finish Samples?

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Fabric samples and finish samples (wood, wicker, metal) are available upon request to any company that has an established account with us. We will send per order maximum of 10 fabric samples and 3 finish samples. Samples are sent via Standard US Mail; if you would like samples expedited, please provide your FedEx or UPS account number along with instructions on which service level you desire.