At Anderson Teak, we carefully inspect and package every order before shipment. However, if your order arrives with missing items, damaged products, or damaged packaging, we're here to help resolve the issue as quickly as possible.
Inspect Your Shipment Immediately
Please inspect your shipment before signing the delivery receipt, if possible.
Check for:
• Missing cartons or packages
• Visible damage to the packaging
• Dented, crushed, or torn boxes
• Water damage
• Missing hardware or accessories
If you notice any visible damage, note it on the carrier's delivery receipt and ask the driver to acknowledge the damage before signing.
Report Missing or Damaged Items Within 7 Days
All claims for:
• Missing merchandise
• Missing hardware
• Missing parts
• Shipping damage
• Manufacturing defects
• Incorrect items shipped
must be reported within 7 calendar days of delivery.
Claims submitted after 7 days may not be eligible for replacement.
Information Required
To help us process your claim quickly, please email orders@andersonteak.com with the following:
• Order or Invoice Number
• Customer Name
• Product SKU(s)
• Description of the issue
• Quantity affected
Please also include clear photos of:
• The damaged product
• The entire product
• All packaging
• Shipping labels
• Any damaged cartons
• The packing slip (if available)
Photographs help us work with the shipping carrier and process your claim more efficiently.
Our Resolution
Once your claim has been reviewed, Anderson Teak may, at its discretion:
• Ship the missing part or hardware
• Replace the damaged component
• Exchange the product
• Provide replacement merchandise
• Offer store credit or another appropriate resolution
Whenever possible, we will replace only the affected part instead of requiring the return of the entire product.
Shipping Damage
If your shipment was damaged during transit:
• Keep all original packaging.
• Do not discard damaged cartons until your claim has been completed.
• Some claims may require inspection by the shipping carrier.
Failure to retain the original packaging may delay or affect claim approval.
Incorrect Items Received
If you received the wrong item, please notify us within 7 days of delivery. We will work with you to arrange the appropriate replacement as quickly as possible.
Contact Us
If you need assistance, please contact our Customer Service team:
Anderson Teak
📧 orders@andersonteak.com
Please include your order number and photographs so we can resolve your claim promptly.
Inspect Your Shipment Immediately
Please inspect your shipment before signing the delivery receipt, if possible.
Check for:
• Missing cartons or packages
• Visible damage to the packaging
• Dented, crushed, or torn boxes
• Water damage
• Missing hardware or accessories
If you notice any visible damage, note it on the carrier's delivery receipt and ask the driver to acknowledge the damage before signing.
Report Missing or Damaged Items Within 7 Days
All claims for:
• Missing merchandise
• Missing hardware
• Missing parts
• Shipping damage
• Manufacturing defects
• Incorrect items shipped
must be reported within 7 calendar days of delivery.
Claims submitted after 7 days may not be eligible for replacement.
Information Required
To help us process your claim quickly, please email orders@andersonteak.com with the following:
• Order or Invoice Number
• Customer Name
• Product SKU(s)
• Description of the issue
• Quantity affected
Please also include clear photos of:
• The damaged product
• The entire product
• All packaging
• Shipping labels
• Any damaged cartons
• The packing slip (if available)
Photographs help us work with the shipping carrier and process your claim more efficiently.
Our Resolution
Once your claim has been reviewed, Anderson Teak may, at its discretion:
• Ship the missing part or hardware
• Replace the damaged component
• Exchange the product
• Provide replacement merchandise
• Offer store credit or another appropriate resolution
Whenever possible, we will replace only the affected part instead of requiring the return of the entire product.
Shipping Damage
If your shipment was damaged during transit:
• Keep all original packaging.
• Do not discard damaged cartons until your claim has been completed.
• Some claims may require inspection by the shipping carrier.
Failure to retain the original packaging may delay or affect claim approval.
Incorrect Items Received
If you received the wrong item, please notify us within 7 days of delivery. We will work with you to arrange the appropriate replacement as quickly as possible.
Contact Us
If you need assistance, please contact our Customer Service team:
Anderson Teak
📧 orders@andersonteak.com
Please include your order number and photographs so we can resolve your claim promptly.