Replacement Parts Policy
At Anderson Teak, we stand behind the quality of our products. If a replacement part is needed due to a manufacturing defect, shipping damage, or missing component, we will make every reasonable effort to provide the appropriate replacement part whenever possible.
Eligibility
Replacement parts are available for:
• Missing parts reported upon delivery
• Manufacturing defects
• Shipping damage affecting individual components
• Hardware replacement (when applicable)
• Approved warranty claims
All requests are subject to product availability.
Reporting Missing or Damaged Parts
Claims for missing or damaged parts must be submitted within 7 calendar days of delivery.
Please email orders@andersonteak.com with:
• Original Order Number or Invoice Number
• Customer Name
• Product SKU
• Description of the issue
• Part needed (if known)
• Clear photographs of:
• The damaged part
• The entire product
• Product packaging
• Shipping label (if applicable)
Failure to report missing or damaged parts within the required timeframe may affect replacement eligibility.
Replacement Process
After reviewing your claim, Anderson Teak may:
• Ship the replacement part at no charge
• Replace the damaged component only
• Repair the existing component when appropriate
• Request additional information before approving the claim
In most cases, replacing the affected part is faster than replacing the entire product.
Customer-Caused Damage
Replacement parts may be purchased for damage resulting from:
• Accidental damage
• Misuse
• Improper assembly
• Improper installation
• Weather-related damage
• Normal wear and tear
• Lost hardware
Replacement parts are sold subject to availability and current pricing.
Natural Characteristics of Teak
Because teak is a natural hardwood:
• Grain patterns
• Wood texture
• Mineral streaks
• Small color variations
• Natural weathering to a silver-gray patina
are normal characteristics and are not considered defects.
Replacement requests based solely on these natural variations will not be approved.
Discontinued Products
Replacement parts for discontinued products may not always be available. If an exact replacement cannot be provided, Anderson Teak may offer a comparable alternative when possible.
Shipping
Approved warranty replacement parts are typically shipped at no charge within the continental United States.
Customers may be responsible for shipping charges for non-warranty replacement parts or international shipments.
Anderson Teak's Right to Determine Resolution
Anderson Teak reserves the right to determine the most appropriate resolution for each claim, including:
• Replacement of an individual part
• Replacement of hardware
• Repair recommendation
• Product exchange
• Store credit
• Refund (when applicable)
The chosen resolution will depend on the nature of the claim and product availability.
At Anderson Teak, we stand behind the quality of our products. If a replacement part is needed due to a manufacturing defect, shipping damage, or missing component, we will make every reasonable effort to provide the appropriate replacement part whenever possible.
Eligibility
Replacement parts are available for:
• Missing parts reported upon delivery
• Manufacturing defects
• Shipping damage affecting individual components
• Hardware replacement (when applicable)
• Approved warranty claims
All requests are subject to product availability.
Reporting Missing or Damaged Parts
Claims for missing or damaged parts must be submitted within 7 calendar days of delivery.
Please email orders@andersonteak.com with:
• Original Order Number or Invoice Number
• Customer Name
• Product SKU
• Description of the issue
• Part needed (if known)
• Clear photographs of:
• The damaged part
• The entire product
• Product packaging
• Shipping label (if applicable)
Failure to report missing or damaged parts within the required timeframe may affect replacement eligibility.
Replacement Process
After reviewing your claim, Anderson Teak may:
• Ship the replacement part at no charge
• Replace the damaged component only
• Repair the existing component when appropriate
• Request additional information before approving the claim
In most cases, replacing the affected part is faster than replacing the entire product.
Customer-Caused Damage
Replacement parts may be purchased for damage resulting from:
• Accidental damage
• Misuse
• Improper assembly
• Improper installation
• Weather-related damage
• Normal wear and tear
• Lost hardware
Replacement parts are sold subject to availability and current pricing.
Natural Characteristics of Teak
Because teak is a natural hardwood:
• Grain patterns
• Wood texture
• Mineral streaks
• Small color variations
• Natural weathering to a silver-gray patina
are normal characteristics and are not considered defects.
Replacement requests based solely on these natural variations will not be approved.
Discontinued Products
Replacement parts for discontinued products may not always be available. If an exact replacement cannot be provided, Anderson Teak may offer a comparable alternative when possible.
Shipping
Approved warranty replacement parts are typically shipped at no charge within the continental United States.
Customers may be responsible for shipping charges for non-warranty replacement parts or international shipments.
Anderson Teak's Right to Determine Resolution
Anderson Teak reserves the right to determine the most appropriate resolution for each claim, including:
• Replacement of an individual part
• Replacement of hardware
• Repair recommendation
• Product exchange
• Store credit
• Refund (when applicable)
The chosen resolution will depend on the nature of the claim and product availability.